In reply to Inhambane:
Hi
Sorry to hear you've had some problems with your shoes and getting hold of us
Give us a call on 01298 871010 and we'll see what we can do to help out, sounds pretty straight forward
As a couple of people have already mentioned Salewa and Wild Country are part of the same group of brands these days, hence the link and shared customer services in Tideswell
Hope that helps get you sorted
Thanks
Ben