In reply to florence58:
Try contacting the guys at Bradshaw Taylor the UK agents for BD
Bradshaw Taylor Ltd. 16 Mill Street, Oakham, Rutland, LE15 6EA, ENGLAND
t. +44 (0)1572 772436 f: +44(0)1572 757929 e: info@bradshawtaylor.com
Failing that contact BD warranty in Switzerland who should be able to help you
warranty@blackdiamond.eu