In reply to Tigger:
Although this isn't going to be of much use to you now your rope is already kinked, it sounds to me like it arrived factory rolled and when you unpacked it you put a load of tension and twist in it (which is why it feels so taught and kinks up so much). However to avoid this happening in future there's a technique to use
You may know all this already and have unpacked it correctly, so please forgive me if I'm telling you something you already know, but it's worth posting for everyone's benefit, as we learnt the hard way and ended up getting a new rope!
Post edited at 13:18