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Amazon Prime

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 The Ice Doctor 20 May 2017
Have any of you successfully tried to contact this sham of a company?

Its a matrix of web pages, with no actual method of talking them.

Its impossible to email them, and I guess resolving complaints will be just as difficult.
5
 climbwhenready 20 May 2017
In reply to The Ice Doctor:

https://www.amazon.co.uk/gp/help/contact-us

Normally responsive and helpful.
In reply to climbwhenready:

Not if the link doesn't work. Trapped in the Matrix.
 nathan79 20 May 2017
In reply to The Ice Doctor:

Yes. I've had to contact them a couple of times. They give you the choice between calling, emailing and online chat. Found them helpful and successful in resolving my issues.
1
In reply to The Ice Doctor:
If your logged in to your account you do get the various options including email and phone. If your not logged in if I remember correctly at least some links don't work/options not displayed.

They have always responded quickly when I've contacted them. I usually do the email route as it give a recorded of what was said, but have also used the call back, and have no complaints with effectiveness.
 Welsh Kate 20 May 2017
In reply to The Ice Doctor:

Yep, contacted them by email and got a response from one of their agents within half an hour. No problems and great service.
 andy 20 May 2017
In reply to The Ice Doctor:
Agree with others - no issues at all with email or phone contact.
 arch 20 May 2017
In reply to The Ice Doctor:

Maybe their pissed off with you...........

ceri 20 May 2017
In reply to The Ice Doctor:

Yes: i contacted them and got a call straight back. Its obviously just you
In reply to ceri:

Yes, Obviously its just me. Sounds like you all love Amazon Prime.
2
 Stichtplate 20 May 2017
In reply to The Ice Doctor:

> Yes, Obviously its just me. Sounds like you all love Amazon Prime.

I certainly love "American Gods" at the moment.
J1234 20 May 2017
In reply to The Ice Doctor:

"Unless you are going to be positive, sometimes it better not to say anything at all." LOL
 wilkie14c 20 May 2017
In reply to arch:

> Maybe their pissed off with you...........

* they're
good try though


I rang them for help with setting up Kodi on my firestick and found them no help at all
 Glyno 20 May 2017


took full advantage of 30 day free trial then cancelled with no problem whatsoever.
 elliot.baker 20 May 2017
In reply to The Ice Doctor:

I always use the chat function and have received several refunds through it, including partial refunds for damaged goods I got to keep.
 arch 20 May 2017
In reply to wilkie14c:

> * they're good try though I rang them for help with setting up Kodi on my firestick and found them no help at all



Yes, yes, I know. I did think about altering it but couldn't be arsed.

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