Alright all,
Like fools, my OH and I bought a tent at Gooutdoors last year. There were better options online but we needed a tent quickly and it was about the best place to hand without driving miles. We ended up with a Berghaus Cairngorm 2 which we were happy enough with until the OH fell into it in a drunken, midnight moment of clumsiness.
The tent's fine apart from one pole (the side to side cross member) which snapped at the central shallow V shaped bit. Now, you'd think that you could just phone Berghaus and say "excuse me Mr Berghaus can you sell me a new pole". You'd be wrong though. BH send you to Blacks as their preferred supplier. So you email Blacks and get a variety of answers regardless of how you explain the situation and desire for a new pole; the answer being: "it may be a warranty issue, please take it to a Blacks store where they MAY be able to help you find replacement parts."
I have given up trying to explain that clumsiness/drunkenness is almost certainly not covered by warranty after having the conversation with about 5 different "customer service" reps. Regardless of is said they insist it should be taken to a shop with proof of purchase (lol).
So, enlightened ones, is there anywhere that people can recommend that may sell a suitable V shaped bit? Its VERY shallow angled and 9.5mm alloy. I bought one from Tentspares.co.uk but unfortunately its way too angled to be usable :-/
I hope and await your wisdom...,.