UKC

Centre Manager Opportunity

Apply to join our ambitious and enthusiastic team! 

We are offering a unique opportunity for someone who would like to grow alongside our business.

The Prow Climbing Centre

The Prow is a new large climbing centre based in the heart of Cornwall. Our team have visited, built, and worked in climbing facilities and centres all over the world, we have distilled our favourite parts from each to create The Prow. We are also including some of our own kooky ideas into the mix to further the industry.

What makes The Prow different? 

Our clear values and amazing location is what sets us apart.

We have built our core values around sustainability, community and integrity. These can be seen throughout the centre and effect all the choices we make. 

The centre is located in beautifully rural countryside, but of course we are only a short drive from the coast and some great outdoor adventures. 

We want to be a unique employer offering flexibility to suit the needs of the team but also the support to help them grow along with the business, we want to help give you the right work/life balance.

We will support the development of our centre through our employees. We are looking to employ innovative people in various roles. Our team will be at the heart of everything we do, therefore we are looking to provide the best management we can. This will be through training, forward thinking, and long-term investments.

The Centre Manager Role

We are looking for a passionate person to take on this proactive role. You will be expected to have input in to business decisions and help the centre nurture the team and values. This is a rare  opportunity that will be suited to the right candidate, The role will develop as the business flourishes. Ultimately the centre manager will be managing all aspects of the business, the centres daily operations, supporting your team, training, coaching, financials and procurement.

Management level Responsibilities: 

The centre manager will be responsible for the business following strategic plans and implementing actions to hit long term business goals.

You will be expected to ensure excellent customer service delivery throughout the centre daily. Respond promptly to customer feedback, ensuring the business and the team makes changes to reflect customer needs. This includes training, monitoring and reviewing staff and procedures in regard to customer service. 

You will be responsible for the centre and the team’s health and safety on a day to day basis. You will be expected to manage, update and continually review our procedures, to keep these relevant and comply with industry H&S standards. You will be responsible for reviewing, updating risk assessments and H&S policies annually and when required. You will be required to complete accident reports and riddor reports, analyse results and implement changes.

The centre manager must ensure staff are appropriately trained and motivated to carry out their role to the best of their abilities. Conducting all required recruitment, training and integration of new team members following centre values. The centre manager will review all staff appraisals, record and monitor their progress, developing staff performance standards.

Additional responsibilities:

Sales

Contribute to annual price review and implement new prices as per senior management requirements. Ensure products are advertised to the highest possible standards in collaboration with the bookings and marketing coordinators. 

Contribute to the website & social media content through blogs/posts in line with our brand identity.

Business development

Participate in strategic and business planning processes with the Board of Directors and Management Team when required. Formulate business strategy for the development of the centre functions and the team.

Work with the management team on creating and implementing sustainability targets and helping the company to achieve its sustainability goals. 

Essential skills 

• Experience of staff development to drive sales
• Proactive problem-solving attitude
• Competent computer skills 
• Group coaching experience with juniors and adults 
• Friendly approachable manner 
• Personal climbing experience (we are an equal rights employer, there is no need to disclose your climbing grade)

Desirable Skills

• Experience with front-end Point of Sales systems (RGP ideally)
• A dynamic individual with a ‘can do’ positive attitude and approach 
• Willingness to work unsociable hours including weekends
• Experience with time management and work load management
• Desire to improve and advance, personally and within the company.

Essential Qualifications 

• CWI or RCI qualification
• Performance coaching experience/qualifications
• A current child safeguarding certificate
• Experience of working with children
• First Aid qualification

Desired Qualifications 

• Route setting experience/training
• Foundation coach training 
• Development coach training
• PPE inspection training
• Marketing experience 
• Event management experience
• Catering/hospitality experience  

Hours, pay and perks 

• 40 hours per week contract flexible to suit your needs.
• Salary negotiable.
• Shifts will include daytime, evenings, weekends and Bank Holidays and good surf days. 
• Weekends will be on a 1 on 1 off rotation. 
• Continuous support towards training and courses
• Up to 28 days holiday per year 
• Free / unlimited climbing, hot drinks and fitness classes. 
• Staff socials 
• Located in Cornwall

Application details and deadlines

We expect to receive your CV and cover letter via email to Sophie@theprowclimbing.com

In your cover letter you must tell us about yourself and what you can bring to The Prow. You must tell us about the experiences you have had managing people and facilities.

We would like you to include details about how you have helped improve any procedure at your place of work and what was the outcome. 

In your covering letter we want to get to know you personally, include your favourite meal you have ever eaten and why. An example could be: 14 mini-pasties after finishing an obstacle race, the real reason I like to run endurance races, so I can eat all the pasties. A huge part why I moved to Cornwall the true home of the pasty. – Sam Rearden, Director.

Important dates

Cv’s and cover letters must be submitted by midnight 30thAugust

You must be available for a 30-minute casual pre-interview chat on Friday 6thSeptember (In person or via video call if your current base not local to Cornwall) 

You must be available for interview (in person) on Friday 13th September this will last around 1.5 hours.