Ultralight Outdoor Gear is a growing retailer of outdoor clothing and equipment for backpacking, trekking, adventure racing and adventure travel based on Teesside. The company evolved out of a passion for backpacking and a love of the outdoors with the idea to bring the best lightweight kit together under one virtual 'roof'.
We are currently recruiting a Customer Service Administrator to join our growing team based in the North East of England. There is a dual focus split between the customer service and business administration elements of the organisation. The post holder will be part of the Customer Service, Showroom and Administration Team, contributing to the day to day working and efficiency of the department.
The customer service element of the role requires the post holder to be the first point of contact for customers via telephone and email. The Business Administration part of the role involves maintaining financial records and back end functions, such as processing refunds and customer orders to ensure accuracy and consistency across all aspects of the role.
Main Duties and Responsibilities
Resolving customer issues
Help customers with product choice via phone calls and email.
Answering general enquiries such as stock, sizing, price, availability etc
Carry out customer returns and supplier returns
Maintain financial records for the business, such as invoice processing and updating financial spreadsheets.
Liaising with the Customer Service Team Manager and Team Leader in order to contribute to the efficiency of the Customer Service Department.
The post holder may also be required to work in other departments from time to time
Articulate with excellent written and oral skill
Strong problem-solving skills
IT literate including good knowledge of Excel spreadsheets
Willingness to learn
Extremely organised with a high attention to detail
Patience and an empathy with customer's needs
Experience of working within a team environment
Experience within a mail order business
Working within a customer service team
Good knowledge of outdoor clothing and equipment and their technologies and passion for the outdoors and the outdoors industry
Familiar with accounting processes within a business environment
Accountable to: Customer Service Manager and Team Leader
Liaises with: Customer Service Team
Permanent: Part Time, 22.5 hours per week
Salary: £20,000 pro rata (equivalent to £10.26 per hour)
Location: Wynyard, Billingham
1. The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not detail all tasks which the post holder may be required to perform
2. The job description may be subject to change in the light of experience and circumstance after discussion with the post holder.
3. The role will include some weekend work – usually 1 in 5 weekends as well as holiday cover.
We are based in the North East of England and are passionate about the outdoors. If you are too, you may be interested to know that we:
Have a generous staff discount scheme
13 days holiday, plus bank holidays (equivalent to 22 days holiday per year for full-time employees, increasing to 25 days with each year of service).
Allow extra time off and part fund relevant backpacking adventures
Have a fully funded annual backpacking trip to Scotland or the Lake District
Enjoy a relaxed working environment with a casual dress code
To apply, please email your CV and covering letter to firstname.lastname@example.org
You can find out more about Ultralight Outdoor Gear on our website www.ultralightoutdoorgear.co.uk