Loading Notifications...

JOBS: Customer Service Team Leader: Ultralight Outdoor Gear, Teeside

This topic has been archived, and won't accept reply postings.
 UltralightOG 24 Jun 2020
premier post photo

Position: Customer Service and Administration Team Leader

Location: Teesside
Permanent: Full Time, 37.5 hours per week

Join a company that's going places

Ultralight Outdoor Gear is a growing retailer of outdoor clothing and equipment for backpacking, trekking, adventure racing and adventure travel based on Teesside. The company evolved out of a passion for backpacking and a love of the outdoors with the idea to bring the best lightweight kit together under one virtual ‘roof’.

We are currently recruiting a Customer Service and Administration Team Leader to join our team based in the North East of England. There is a dual focus within this role encompassing the customer service functions and also business administration.

The customer service element oversees all aspects of the customer service experience including our showroom. The business administration element includes maintenance of financial records, managing the building and ensuring compliance with legal requirements.

This position is a part of the customer service team, reporting to the Purchasing and Customer Service Manager.

Duties will include but not be limited to:

Working effectively with the customer service and showroom team

Implementing customer service processes to ensure high levels of service

Maintaining financial records for the business

Building maintenance

Health and safety

Regulatory compliance

The successful candidate must have: 

Essential Requirements:

Articulate with excellent written and oral skills

Strong problem-solving skills

IT literate including good knowledge of Excel spreadsheets

Willingness to learn

Extremely organised with a high attention to detail

Patience and an empathy with customer’s needs

Experience of working within a team and managing people

Good knowledge of outdoor clothing and equipment and their technologies

Knowledge and passion for the outdoors and the outdoors industry

GCSE equivalent in Maths and English

Familiar with accounting processes within a business environment

Desirable Requirements:

Experience within a mail order business

Working within a customer service team

Use of customer relationship software

Management within a retail environment

Keen backpacker

Knowledge of health and safety

We are based in the North East of England and are passionate about the outdoors, if you are too you may be interested to know that we:

Have a generous staff discount scheme

22 days holiday per year increasing to 25 days with each year of service (plus Bank Holidays)

Allow extra time off and part fund relevant backpacking adventures

Have a fully funded annual backpacking trip to Scotland or the Lake District

Enjoy a relaxed working environment with a casual dress code

If you would like to be considered for this position, please send your CV with a covering letter to joel@ultralightoutdoorgear.co.uk

or by post to:

Joel Brennan, Purchasing and Customer Service Manager, Ultralight Outdoor Gear Ltd, Unit 2 Tees Valley Court, Glenarm Road, Wynyard, County Durham, TS22 5FE

Closing date for applications is Friday 17th July 2020.

Find out more...

This topic has been archived, and won't accept reply postings.