Role; Duty Manager For; Freedog Bristol Ltd (Trading as Freedog and Flashpoint) Hours; 90hrs per month guaranteed Rate of pay; NMW raising to £10.50ph after a training period Start date; Training to commence early May 2021.
JOB SUMMARY The Duty Manager will take the lead on the day-to-day operations of the centre ensuring the safety and security of the facility, staff and customers. The Duty Manager will support the Senior Management in all day-to-day procedures including but not limited to; building security, cashing up, staff deployment and break allocation, centre cleanliness and staff administration. The fundamental aim is to maintain a safe operation and functional activity centre with a key eye on staff welfare.
The Duty Manager will be expected to take part in all crew member responsibilities and have basic knowledge within the café to aid with daily operations and to implement an exemplary standard to those they line manage on-shift.
The Duty Manager must be able to accommodate and be open-minded to the ever-changing business dynamic and at times contend with a fast-paced working environment. They must have a strong idea of problem-solving and deliver excellent customer service in line with company policies. The Management expects and demands a consistent quality of work performance and professionalism from the Duty Manager at all times.
The Duty Manager must be able to communicate and motivate on-shift staff to meet their full potential within the centre. They must have a can-do attitude and be a team player to promote a positive working environment.
The Duty Manager must be flexible to their working pattern and at times may be called to provide last-minute Duty Management coverage within the centre. The Duty Manager will have the allowance to pick up open reception and crew shifts alongside allocated shifts.
The responsibilities of a Duty Manager may change depending on business requirements. This will be communicated via their direct line manager.
SPECIFIC RESPONSIBILITIES & TASKS
Monitoring and maintaining the activity areas. Providing exemplary standard to others
Ensuring equipment checks are carried out daily and maintenance is up to date and reported to the management team
Comply with all relevant regulations of the centre
Managing the day-to-day operations of the centre, including but not limited to; staff deployment, staff breaks, conflict management, crew assistance, cashing up, building security, centre cleanliness etc
Manage, motivate and support the crew on a daily basis