We are looking for an enthusiastic people person to join our Management Team as a Duty Manager @ our TCH Liverpool Sandhills site.
This is an exciting customer facing role which involves a hands-on approach across all centre operations, including: reception, coaching, retail and The Hangar Café; as well as supporting with admin behind the scenes.
Our centres are open from early morning to late evening and require a calming yet energetic, fun, and proactive Duty Manager who can inspire, organise, and lead a team of crew to consistently deliver exceptional levels of service and safety.
Whilst on shift, Duty Managers are responsible for overseeing crew members and the daily operations of the centre. You will be the initial point of contact for both staff and customers, as well as the designated First Aider and Fire Warden.
Duty Managers will meet regularly with our senior management team to stay up-to-date with changes, issues and improvements across the centre and company, and will be motivated to drive the crew team towards meeting specific Key Performance Indicators (KPI’s).
The delivery of exceptional customer service across all departments within the centre will be a key aspect of this role, with Duty Managers providing coaching and training to crew members to ensure that the Hangars Customer Journey is delivered to the highest of standards. The post holder will be a major player in developing a supportive environment for crew to grow and develop within their role.
The successful candidate will understand the importance of fostering a fun, relaxing and inclusive atmosphere for both customers and staff that is underpinned by the Hangar Values. To be super clear, if you don't think being inclusive is the enlightened path, you won't like working here. Please apply elsewhere.
So, if you're looking to begin a career at one of the fastest growing leisure businesses in the coolest industry in the UK, why not get in touch?
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