/ JOBS: Duty Manager - Redpoint Bristol

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Redpoint Bristol 04 Sep 2019
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Duty Manager Vacancy - Redpoint Bristol

Start Date
1st November 2019

From 22nd October 2019 - dependent on experience

About us

We are a forward thinking climbing wall which has expanded over the years to offer a diverse range of kids and adults climbing sessions, fitness classes and community events.

We are also at an exciting point in our development as we have recently bought Freedog trampoline parks and are in the process of expanding these to include two new state of the art bouldering centres - Flashpoint Bristol and Flashpoint Swindon.

This is a great time to join our growing company!

What we are looking for

We are looking for a friendly, positive and hard working Duty Manager to join our team.


  • CWDI trained: £9.40 p/h
  • CWDI assessed: £9.60 p/h

Role and responsibilities

Duty Managers have a varied shift pattern, working a mixture of instructing, reception, Duty Manager and other shifts.

As a Duty Manager you will provide a bridge between all departments within the centre. As such, you will need to be able to cover all departments with a high level of competency. You will ensure the centre runs smoothly on a day to day basis, providing back up to the reception, instructor and route setting teams.

The role involves a high level of organisation, time management and the ability to problem solve. You will be a friendly, available, approachable and professional 'go to' member of the team for customers and staff alike.

The list below outlines the principle duties during a Duty Manager shift. However, this list is not exhaustive and the Duty Manager role requires a flexible approach to working. By the nature of the role, you are expected to take ownership of your duties and develop them in line with the centre's needs.

  • Ensure the smooth day to day running of the centre.
  • Progress through the daily job sheet (including opening or closing the centre).
  • Keep the centre clean and tidy. Uphold the image of the company as a clean and inviting space for climbers, children and families.
  • Ensure the Customer Service Policy is upheld - by yourself and other members of the team.
  • Be able to offer advice to customers on all of our products and services.
  • Ensure groups are greeted and organised in a friendly and professional manner.
  • Do your best to ensure every customer has a satisfying and positive experience when visiting the centre.
  • Deal with occasional customer complaints.
  • Provide support to the reception, route setting and instructor teams.
  • Provide practical help and back up to the Operations Manager (e.g. building maintenance).
  • Floorwalking - regularly monitor the wall to ensure, as far as reasonably possible, the safety of all customers and staff.
  • Deal with and make records of any incidents requiring first aid.
  • Be trained in and prepared to enact our rescue procedures.

Hours of work

Our Duty Managers work on average around 30-35 hours per week, depending on the work they are involved in - many of our Duty Managers are also part of our bookings, equipment checks or route setting teams, which provide additional hours.

There is some scope to adjust your individual rota pattern around your interests/availability.

Shifts are spread over regular weekdays (a mixture of daytime and evening shifts) and some weekends.

We are currently trialling a new Duty Manager rota pattern, which has the DMs working weekends on a "one on, two off" pattern. We are hopeful to continue this rota pattern, but will be reviewing it over the coming months. The previous rota pattern had Duty Managers working weekends on a "one on, one off" basis.

Please bear in mind both rota patterns when considering whether to apply for the role. We would be very happy to talk through the rota in more detail during interviews.

Required experience

  • Be a keen climber
  • Previous experience in a customer-facing role
  • Previous experience instructing at an indoor climbing wall
  • Worked on a climbing centre reception

Desirable experience

  • Knowledge of National Indoor Climbing Award Scheme (NICAS)
  • Fluent in the use of Rock Gym Pro including use of the integrated bookings system
  • Understanding staff rotas to organise staffing levels
  • Previous experience floorwalking at an indoor climbing centre
  • Previous experience of climbing wall rescue procedures
  • Worked as a Duty Manager at a climbing centre
  • Proven experience managing and supporting a team

Required qualifications

  • CWI or RCI qualified
  • CWDI trained
  • First Aid

Desirable qualifications

  • CWDI assessed
  • Additional coaching qualifications


  • Further qualifications in instructing, coaching and first aid paid for by Redpoint.
  • Opportunity to expand your job role and develop new skills.
  • Free climbing (for yourself and a +1) at all our sites.
  • Staff discount on fitness classes.
  • Discount in the cafe.

Application Deadline: Wednesday 18th September 2019
We encourage applications prior to the deadline.

To apply, send your CV and cover letter to: lorna.potter@redpointbristol.co.uk


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