Salary - 20 - 24k dependant on experience
Hours - 40hrs a week (flexible working hours within reason) Some weekends and evenings required
Holidays - 25 days holiday allowance
Line manager: Centre Manager (Will also work closely with the Operations Director)
Application deadline Sept 25th
Interviews by Oct 9th
Ideal Start Date: Nov 1st
Essential Skills / Experience / Qualifications
Excellent written and spoken communication
A deep understanding of what makes excellent customer service
3 years coaching / instructing at a busy climbing wall
Delivered a wide variety of climbing sessions for all ages and abilities
Hold the CWI as a minimum
Desired Skills / Experience / Qualifications
Personal climbing to a good standard (V5 Boulders, 7a Sport or above)
Mentored or trained new coaches
Coaching Qualifications (FCA, DCA) and Fundamentals courses
Management experience (of departments or people)
The Flashpoint Group is currently made up of multiple companies across Bristol and Swindon. The site in Swindon consists of Freedog (a Trampoline Park), Clip’n Climb (a fun, kids focused climbing activity) and Flashpoint (a world class bouldering wall).
We finished off the majority of the works in late 2019 and had a very promising start to 2020. With each area developing into a popular activity. Then lockdown came along and stalled progress until late July when we re-opened. It has been a big change and we have put in place systems to make sure our customers and staff are safe and supported. Our sessions are starting to fill up and along side all the schemes from the government we are confident of a positive 2021.
So we are looking to pick up where we left off and bring in someone to help us develop new sessions and really put their mark on our community. The role will initially be to settle into our current system. You will be trained up in all our current activities so that you know the centre backwards. You will understand and be capable of monitoring the trampolines, running Clip’nClimb sessions, Flashpoint Tasters, cover reception and duty management. You will be expected to cover some regular Duty Manager and other customer facing shifts going forward alongside your work developing the team and the coaching program.
Once that base level training is completed you will work closely with the Centre Manager (Lisa) and the Operations Director (Jack, who has 20+ years experience in coaching at all levels including running CWI, CWDI and Coaching Awards) to develop a full coaching program in the bouldering wall. One of our Bristol sites (Redpoint) runs a huge kids and adults program which has played a massive role in developing the community and success of the company. This is your chance to get a deeper understanding of how to develop, run, market and maintain a large coaching program and really put your mark on the local area and the industry.
Specific Areas of Responsibility
Create and Develop Flashpoint’s Kids Program
-Develop the Family Taster Sessions and other entry level sessions
-Create a “Boulder Monkeys” product for 7 to 17 year olds
-Create a “Squad” system to develop talented youth
Create and Develop Flashpoint’s Adult Coaching Offering
-Develop the Taster Session and other entry level sessions
-Create workshops and other events to motivate and provide value to our adult customers
-Create a private coaching offering
Train, moderate and develop the team
-Train and moderate trampoline monitors
-Train and moderate Clip’nClimb instructors
-Train and moderate Flashpoint Coaches
-Organise and deliver continued professional development of the Flashpoint coaches
-Document the progress of all crew
Support the Centre
-Regularly work “on the floor” delivering all aspects of the centre. This includes working as a Duty Manager, receptionist, delivering all products from trampoline parties to high level coaching.
-Provide excellent customer service, ensuring this is at the heart of all products and services.
-Assisting the Centre Manager with administration and other vital tasks as they see fit.
Health & Safety
-Assist in writing and developing risk assessments and processes
-Ensure that risk assessments and processes are being followed by the team
-Being a perfect example to the rest of the team
Please send a CV and Covering Letter to firstname.lastname@example.org