/ JOBS: Operations Manager - The Climbing Hub, Bradford
Bradford is getting its own Climbing Centre. It is happening. The Climbing Hub imminent opening is here. The Climbing Hub will be an absolute stunning Climbing Gym including extensive and spacious bouldering, plenty of lead climbing, dedicated training area with huge circuit boards and strength & conditioning specific gym.
We are looking for an enthusiastic and energetic Operations Manager to help us out to make the new venture an absolute success for the local climbing community. Are you ready for The Climbing Hub journey?
Reporting to: Centre Manager & Directors
Responsible for: Duty Manager team, Reception Team Leader, Setting Manager and Reception Team
Salary: 23 – 30 K depending on experience
Hours: 40 hours per week (some weekend and evening work required)
Holiday: 25 days allowance
The post-holder will oversee the day-to-day operations of the centre, providing a reference point regarding the management of daily activities for staff and customers, ensuring the highest customer service, while ensuring that health & safety procedures are followed. The post-holder will be responsible and accountable for the line management and effectiveness of all customer ‘point of contact teams’ and will work closely with the Shop, Café and Courses Leads to support and enhance the ongoing operations of their respective functions.
A core function of the role is to deliver an enhanced customer experience to The Climbing Hub customers by supporting and developing the front-line staff in the centre working in their specialist roles.
CUSTOMER SERVICE MANAGEMENT
HEALTH AND SAFETY MANAGEMENT
LINE MANAGEMENT (DUTY MANAGERS & RECEPTION)
The role of Operations Manager demands the following blend of skills, experience, knowledge and behaviours and will be assessed by application letter, CV and/or interview/assessment as deemed necessary.
Inspiring Leader - works co-operatively, takes ownership, mentors and guides colleagues
The ability to supervise, motivate, train and develop staff
Good Communications skills-confident, articulate and effective influencer
Clear Customer service focus-see issues from a customer perspective and engages at all levels
The ability to deal with customers and their queries and concerns with tact and sensitivity
Excellent written and verbal communication skills at senior management level
The ability to deal with an emergency with calmness and authority
The ability to deliver high quality service through the Team Leader, Duty Managers and staff
The ability to work as part of a team
Strong IT and office Word/Excel skills
Good listening skills to understand the needs and value that customers want from leisure/recreational and fitness facilities
Climbing qualifications and/or desire to achieve them within 1 year.
Degree or equivalent professional qualification or experience within a Climbing Centre or sports facility of a similar size
Understanding an application of best practice in Planning and Operations
Business Operational Management understanding and awareness
Knowledge of Health & Safety legislation and in particular for customer-based activities
A proven record of effective people Management through Leadership and good and inspiring communications
Experience of achieving results and making a positive difference to customer experience
Efficient Planning and Operational management of a similar/related business
Previous supervisory/management experience in customer-based industries
Financial control responsibility, preparing, reporting on and delivering the financial results
Experience of maintaining facilities to operational standards whether by own direct input or using external contractors
A dynamic individual with a ‘can do’ positive attitude and approach
Proactive and methodical with solution-oriented attitude, with Value For Money always in mind
Demonstrates trust, openness and respect in dealing with staff and members of the public
Flexible approach to tasks and workload
Engagement with The Climbing Hub values and culture.
Good knowledge of climbing wall industry trends
Up to date First Aid at Work qualification
Keen learner and with ambition for personal growth
Experience with front-end Point of Sales systems
Applications Deadline 8th December
Interviews by 13th December
Start date: January 2020
Please submit cover letter & C.V. to Ramon@TheClimbingHub.co.uk
All applicants may be also considered for future imminent vacancies.