/ Bug in the app?

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Paul Sagar 09 Jun 2019

hey guys, having a problem with the app (which I’ve downloaded in anticipation of using with the subscription next month - great idea!)

Specifically, after I’ve downloaded a crag the photos for the topos are showing up as black backgrounds. I tried rebooting the app and re-downloading crags; problem persists, with some crags never displaying the topo photo at all, some doing so at first then going black. 

I’m using the most up to date version, on iOS, with an iPhone 8. 

In reply to Paul Sagar:

Hi Paul

We have heard of this but it tends to be for a specific topo, not for them all.

Can you send a support request from the app - Settings > Help & Support > Email Us - this sends a data file with the email which helps us find problems. 

In that email it would be great if you could say which crags have black topos. Is it just one, or is it all of them?

Thanks a lot and apologies for the problems.

Alan

Paul Sagar 09 Jun 2019
In reply to Alan James - UKC and UKH:

 Done!

Paul Sagar 09 Jun 2019

Happy to report that the issue is solved - that’s some efficient tech support you guys have got going on!


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