UKC

How do you stop paying Rockfax app?

New Topic
This topic has been archived, and won't accept reply postings.
 saraguti 20 Aug 2019

I got the Rockfax app one month as I was traveling to the Cote Azur in France. I couldnt see if it had been activated for one month only or recurrent. I sent an email asking them to have It only one month. No response. Coudn't see anytjing within the app.

I have been charged a second month and still can't see an easy way to desactivate the app.

In reply to saraguti:

Hi Sara,

Sorry, I've actually just replied to your email. 

Your account can be managed at https://rockfax.app/my_account/.

I've refunded you for this month and cancelled your subscription.

Cheers,
Martin

OP saraguti 20 Aug 2019
In reply to Martin McKenna - Rockfax:

Great.thanks a lot for quick response!!!

I'll be using the app in the future when back to one ofvthe climbing areas covered by the app.


New Topic
This topic has been archived, and won't accept reply postings.
Loading Notifications...