I don't know if this is the right forum but I just had an email from UKC saying that there was an update on one of the crags I moderate. So I read the email which said there was a new route at the crag, I thought the grade was a bit unusual so I tried to contact the first acsentionist but all I got was my own logbook. I decided to contact the moderators helpline when I completed the enquiry I pressed the send button and a menu appeared showing several photos, some of which were cars, I identified the cars and tried send again and was told I had failed the security test. Is this the new normal?