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rockfax app

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 mike8331 08 Sep 2017

Is anyone else having trouble with the rockfax app on there phones ? when I touch the icon it starts to load up, but then just goes back to the icon . Is it just an old fart that can not use his phone ? any ideas out there ?.
Post edited at 20:34
 springfall2008 08 Sep 2017
In reply to mike8331:

You need to delete it and re-install and it should work again
OP mike8331 08 Sep 2017
In reply to springfall2008:

tried that and it still does the same , but will try again . THANKS
 springfall2008 09 Sep 2017
In reply to mike8331:

> tried that and it still does the same , but will try again . THANKS

It worked on my iPhone, but I'm not sure about Android
 Cjreid 19 Sep 2017
In reply to springfall2008:

Hi having the same problem any news
cheers
In reply to mike8331:
Hi Mike (and others)

Apologies for not spotting this although I think you may have already been in contact with Stephen directly. If not (and for reference) I suspect this is the problem of iOS 9 and an old phone. Best to send an email to support [at] rockfax.com and tell us what phone you are using (iPhone 4, 5 6, etc.) and what iOS it is running.

We are releasing a new version soon which should make it work with iOS 9 again and hence older iPhones. This will also be the update required to run properly on iOS 11 which is released next week I think.

Alan
Post edited at 13:01

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