/ Rockfax app logbook sync
Anybody having issues logging climbs in the android app and not syncing to UKC logbook? Tried signing out and back in, but no difference. Ideas on how to resolve?
It was an issue for some people a few months back, including me. I found that logging out and back in did seem to help but not instantly, so it might get there. I know Paul was looking into it but I'm not sure whether he cracked it. Apparently if you log routes when you're not connected, it should try again each time you launch the app but that didn't seem to be working sometimes.
Not sure whether it's still an issue because I'm unhealthily obsessed with keeping my logbook updated so I gave up doing it through the app.
I released an update that I thought fixed this issue. I'm down at Kendal this weekend but I'll be in contact with you via email at the start of next week. I might need to get yuu to try a few things to see if I can tell what's going on.
If possible, hold off trying what Luke suggested until about logging in and out. I'd like to try get you to test a few things while you have the issue.
Sorry about the hassld.
Sorry, I had already logged out and back in before posting the message. About 5 min after posting the missing entries appeared on UKC. Only getting around now to replying.
If it happens again I'll ping you before doing anything, but today's entries got synced quickly. Hopefully the fix works going forward.
I'm having this issue, logged a few routes today, nothing showing in my logbook at the time I logged them I had limited internet.
This happened to me at on Sunday too. My UKC logbook still hasn't updated to show the routes I climbed and logged via the app. Anyone else getting this?
Toby, can you send me a support email from within the app? You can do this under Settings->Help and Support->Email Us. This will provide me with some useful logs.
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