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Rockfax app not recording routes correctly?

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My apologies if this has already been spoken about.... 

when i I scroll through routes at different crags or look through my log book say in agent date order either the routes are missing from the logbook list or they are not being displayed on the crags route lists as being ticked in any form....

Any ideas why this is occurring ? 

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In reply to Olliebradbury:

Hi Ollie. I'm not sure what's happening there. Can you please send me a support request from within the app so I can examine the log it attaches. You can do this under Settings->Help and Support

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Support email from app sent, thank you Stephen 

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