UKC

Topos not displaying for Harrison’s Rocks

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 Oliknight20 29 May 2020

The topo photos for Harrison’s Rocks on Rockfax app are just showing as black, is this a known issue?

In reply to Oliknight20:

Hi Oli. This a a known issue that I've not been able to get to the bottom of yet. Very rarely something goes wrong and the app deletes the image files for a crag incorrectly. 
 

It should "fix" itself if you delete that package and reinstall. Let me know how you get on. 

OP Oliknight20 29 May 2020
In reply to Stephen Horne - Rockfax:

Ok yup seems to be partially working after removing and redownloading, I’ll keep poking away at it. Thanks for the quick response, much appreciated 👍

In reply to Oliknight20:

Only partially?

OP Oliknight20 29 May 2020
In reply to Stephen Horne - Rockfax:

Yeah it was about 50/50 weirdly, just removed again and restarted the app then redownloaded Harrison’s rocks package, all sorted and viewable now Thx!

In reply to Oliknight20:

Ok good news, thanks for letting me know. I'll dedicate some time again to trying to figure out how this occurs. 
 

Could you do me a favour and send a support request from within the help section of the app? Then I can check your logs for clues. 

OP Oliknight20 31 May 2020
In reply to Stephen Horne - Rockfax:

Ok I’ve submitted an email ticket via the app with the log file attached 👍

 nomisb 01 Jun 2020
In reply to Oliknight20:

Climbers Club do an error free Analog version.... 

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