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Unable to login to Rockfax android app

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 Hoopy Frood 21 Mar 2020

When I try to login to the app, it just keeps telling me the login was unsuccessful. The username and password are correct when i enter them, so i am not sure what the problem is. 

In reply to Hoopy Frood:

Hi there,

I'll check our logs and send you an email to try get to the bottom of this.

Cheers,

Martin

 fids 02 May 2020
In reply to Martin McKenna - UKC:

I have a similar problem. I'm trying to link my UKC account to Rockfax and Rockfax says nickname already taken.

In reply to Hoopy Frood:

Hi Fids,

Are you trying to log in with an old Rockfax account? A message similar to this is displayed when we can't convert that old account to a new account. I will email you just now to provide you support.

Regards,
Martin


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