/ Unable to sign in
I installed the Rockfax Android app just recently, but I cannot sign in. It says "The login request was unsuccessful", without further error info.
I'm pretty sure I have used the correct UKC account name/password. I live in Sweden. I really hope the app is not restricted to UK users only?
Sorry about that. The app isn't restricted at all, so you should be able to log in. I'm just going to have a look at the logs, see what the issue might be and send you an email so we can get you signed in.
Hi Martin – it seems I am facing the same issue. I can log in on ukclimbing and rockfax, but not in the app itself.
I'll email you now and get you sorted out.
Is this a common issue. I can sign in to rockfax, ukc and the rockfax app, but it states an error that 'my account is not active'?
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