/ Your UKC/Rockfax account is inactive

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tomwilshere 03 Sep 2019

I've just subscribed to the Rockfax yearly subscription.

When I try and sign into the app it says signin successful, followed by "Your UKC/Rockfax account is currently inactive", and I can't download any crags.

Post edited at 14:52
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Aliphilp 03 Sep 2019

I'm in exactly the same boat signed up today and cant get it to work.😪

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In reply to tomwilshere:

Sorry about this. We were experiencing some server issues today. Please try again now and let me know how you get on. 

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overdrawnboy 10 Oct 2019
In reply to Stephen Horne - Rockfax:

I seem to be getting similar problem having just signed up for the app on my android phone, it lets me into the first crag in each guide but anything further down the list throes up the "account inactive" message, any advice please?

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In reply to overdrawnboy:

Hi there,

I'm sending you an email and I'll try get you sorted out.

Regards,
Martin

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Iain Thow 10 Oct 2019
In reply to Martin McKenna - UKC:

I've got exactly the same problem.

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In reply to Iain Thow:

Hi Iain,

Do you have a subscription? I can't see one associated with your UKC account your posting with. You can subscribe here: https://rockfax.app/.

Everything seems to be working fine at this end, although it's possible we're having intermittent server issues. I'll look into it.

If you require further support send an email to support@rockfax.com and I'll get back to you as soon as possible.

Cheers,
Martin

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louiswain 11 Oct 2019

me too

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In reply to louiswain:

Hi Louis, 

Have you signed in under Settings - > My Account.

I've realised a lot of people are missing this so we're going to update the app this weekend to make this clearer. 

If this isn't the issue send me a support email, support@rockfax.com

Cheers,

Madtin

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louiswain 12 Oct 2019
In reply to Martin McKenna - UKC:

Yes, i'm signed in via the (new?) link to the app sign in page at rockfax.app

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In reply to louiswain:

You need to be signed in to the app itself, not the website in the browser. 

Open the app, tap the "Settings" tab, then "My Account", then "Sign in".

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