UKC

I've just subscribed to the Rockfax yearly subscription.

When I try and sign into the app it says signin successful, followed by "Your UKC/Rockfax account is currently inactive", and I can't download any crags.

I'm in exactly the same boat signed up today and cant get it to work.😪

Sorry about this. We were experiencing some server issues today. Please try again now and let me know how you get on. 

I seem to be getting similar problem having just signed up for the app on my android phone, it lets me into the first crag in each guide but anything further down the list throes up the "account inactive" message, any advice please?

Hi there,

I'm sending you an email and I'll try get you sorted out.

Regards,
Martin

I've got exactly the same problem.

Hi Iain,

Do you have a subscription? I can't see one associated with your UKC account your posting with. You can subscribe here: https://rockfax.app/.

Everything seems to be working fine at this end, although it's possible we're having intermittent server issues. I'll look into it.

If you require further support send an email to support@rockfax.com and I'll get back to you as soon as possible.

Cheers,
Martin

me too

Hi Louis, 

Have you signed in under Settings - > My Account.

I've realised a lot of people are missing this so we're going to update the app this weekend to make this clearer. 

If this isn't the issue send me a support email, support@rockfax.com

Cheers,

Madtin

Yes, i'm signed in via the (new?) link to the app sign in page at rockfax.app

You need to be signed in to the app itself, not the website in the browser. 

Open the app, tap the "Settings" tab, then "My Account", then "Sign in".