In reply to mike123:
I had a pair of boots fitted, admittedly they were only WTR not touring as i use them on piste, went for custom insoles, always felt like my left boot was awful after first ski, right not good either, finally got pissed off with it and ripped the liners out to check what was going on, insoles were in the wrong boot, so consequentially the inner moulding is pretty much useless.
As i say, YMMV but i won't use them again, and yes, the owner is marmite to some, downright rude to others.