In reply to philbert: interesting reading these comments! I used to work there and left nearly two years ago.
I was at XScape right from the start, before it even opened officially. The company I worked for ran the climbing wall and the Skyride. After it went 'bankrupt' (it was attached to Ratho so went down with it), the operation got taken over by Ellis Brigham. The manager left almost immediately because he didn't like the package he was being offered by Ellis Brigham (I don't blame him - they wanted him to run the whole operation including the ice-wall - an extra responsibility - but refused to give him full accountability or powers to actually make decisions, even though anyone higher than him would very rarely be around). A few other people left because we were left with a muppet in charge of us who ran the Ellis Brigham shop and knew nothing about anything other than running a shop.
The first day after our manager left, an executive representative turned-up from Ellis Brigham to have a little meeting. The first question I asked him was, "so who is in charge now?". Believe it or not, the reply was that they thought we could just get on and run the place for the time being.
They unofficially put two of the full-timers in joint charge of the rest of the staff, without giving them new contracts or increased pay and without telling the rest of the staff either, which obviously made it difficult for them and us.
Basically the atmosphere became very sour indeed over a period of time and I got out eventually. That was after getting royally screwed-over by Ellis Brigham over some holiday pay. They decided they were entitled to deduct money from my salary to get it back. It was illegal as they didn't seek my permission. Their reasons were also poor. I could have launched a tribunal over it but I couldn't be bothered at the time (wish I had now though!).
Ellis Brigham made the two full-timers joint managers, which was a terrible move 1. because one of them is clearly a terrible manager and 2. because they find it almost impossible to work together 3. joint managing is difficult at the best of times.
A friend of mine has finally left and it's a great relief to him, not only because of the poor atmosphere between the staff and terrible management and lack of vision and proactivity from Ellis Brigham, but because the building is an awful enviroment to work in: incredibly noisy, very busy during certain times and sheer and utter monotony and lack of variety.
Some of the problems for the ice-wall have been caused by poor initial planning. Another thing against it that Ellis Brigham's management style is to manage from afar. The managers in the shops are effectively puppets and they tried to manage the rest of the operation in the same way. They have never managed facilities like these before and were new ground. However, facilities like that need someone on the ground with power and accountability to make things happen and solve problems. One of the Brighams turning up once every two months is not enough.
However, so long as the place is making a profit, they will probably just leave it and keep it running in the same way.
The place and the facilities could have been much better under different management. It is a real waste of a facility.