UKC

A lot of bad publicity on the web for this company. What's the deal? Are they really unreliable?

In reply to whistler: I've bought from them and so have members of my family - no problems or bad service to report. Sorry!

In reply to whistler:
I've bought memory cards and also a ZEN MP3 player from them in the past.
Cheap, fast and efficient - I've had no problems.

In reply to whistler:
Glad to hear that!

In reply to whistler:

Yeah I bought a Fuji Finepix s5600 camera off them a couple of years back, and it was absolutely fine. Fast delivery too.

In reply to whistler:
And i bought a canon ixus fromthem a few years back with impeccable service

In reply to whistler: Bought a Cannon printer and Dimage camera from them, best prices on the web. They do send you a newsletter far too often though it usually has very good deals. Beware calling customer service Im sure they were French but may be mistaking them for another company I dealt with at the same time. All in all happy.

In reply to whistler: Personally I wouldn't use them again. I don't like the unavalability of customer services or lack of escalatio .

In reply to whistler:

Bought a camera 2 years ago no problems encountered, have friends using them on a regular basis, again no problems on delivery or price.

In reply to whistler: I bought a TV from them in their sale last christmas and after a week and a half of wondering when it was going to turn up I got an email to say it was out of stock and they would let me know when it was back in stock. A few weeks later I got an email saying they wouldn't be getting them back in stock due to the model being discontinued. I did get a full refund and a £50 gift voucher for my trouble though and went on to buy a video camera from them with no problems.

In reply to whistler: I had problems with them earlier this year. Purchases a PSP, I rang up to make sure it was arriving for the day they stated (was arriving just in time for my holiday) and they said they're out of stock!! So I said cancel that order then and I went to purchase one from HMV. No surprise the next day I received a delivery note saying it was on it's way and it arrived in time! So confused! I asked for a refund which I eventually got (without the delivery charge) but it wasn't a pleasent experience.

They are a french company hence the link, customer services obviously had no problems with English though.

I guess I would possibly touch them again but a)not without hesitation and b)only if I really, really have to!

In reply to forgery:

They may or may not be based in France, but they are part of the Dixons group.

In reply to whistler: Bought a £700+ laptop with them. I also saw all the negative feedback online but just ignored it and am glad I did as they had the product a good couple of hundred cheaper than anywhere else!

In reply to whistler:

We bought a Phillips stereo from pixmania.nl for delivery in the netherlands. The confirmation screen told us it was being delivered to some random guy in Budapest - contacting customer service got nowhere, although eventually the stereo did arrive, so it looks like it was just a display issue on the website.

Then it turned out to be faulty. The Phillips service centre who first looked at it knew what part is faulty and it is a simple fix...but the part is from Phillips France. Phillips insisted it go back to the retailer (in France, even though purchased through pixmania.nl)... who say it will take a minimum of 2 months to be returned - it has been more than that now...

Dirt cheap for a reason...

In reply to whistler:

they are the french version of pcworld/currys/dixons. You can read whatever you like into that...

Don't

My WiFi card never arrived and I got nowhere talking on the phone. It costs £50 to launch a suit in the small claims court and that is almost the same price as the WiFi card.

In reply to John1923:

If you paid using a credit or some debit cards you may be able to claim from your bank.

In reply to whistler:

Bought a Canon IXUS from them about 5 years ago. They were the cheapest and had no problems with regards to delivery.

In reply to whistler:
My dad has been using them and recommending them for years. There have been the odd interesting problems though. Mostly to do with failing to supply a UK plug, or stuffing a massive EU-UK plug converter into the box.

In reply to whistler:

I've bought lots from them and from their shop in Madrid

No problems here.

In reply to whistler:

Never, ever again. Strongly advise that you don't use Pixmania. Their customer service is universally terrible - they'll apologise till the cows come home, and do stuff all about your problem.

So - if you buy something that works, and never have to contact them, I guess they'd be OK. But once you have a problem, they suck.

In reply to whistler: i have heard that they are cheap because they sell product from outside the eu so none of the warranties are valid etc,

by that i mean they buy cheap in korea and sell here etc

In reply to whistler:
Looks like it's hit or miss... well, too late now, the order is placed, let's hope everything is OK. Thanks for all the info!
Pete