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Remote desktop support

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 Rob Exile Ward 31 Aug 2010
Anyone recommend a good way of offering my users remote desktop support? Need to be able to transfer files and clipboard.

I'm aware of LogMeIn Rescue but that costs an arm and leg - any other recommendations out there?
 Toby S 31 Aug 2010
In reply to Rob Exile Ward:

VNC? http://www.realvnc.com/

We use it Dameware at work and it's ok if a bit pricey. http://www.dameware.com/products/dmrc/
 kathrync 31 Aug 2010
In reply to Rob Exile Ward:

We used VNC in my last place of work and that seemed to work well. Here, we use one of the in-built Windows clients (NetMeeting I think). It seems to work fine, but I guess it's only any good if your users are all using Windows.

Please note, I have only been on the user end of these systems, not on the support end!
 Reach>Talent 31 Aug 2010
In reply to kathrync:
Does Netmeeting enable clipboard sharing, I used it ages ago but can't remember.
 rossowen 31 Aug 2010
In reply to Rob Exile Ward: Teamviewer is pretty good. Free non-commercial license too.

http://www.teamviewer.com/index.aspx
 kathrync 31 Aug 2010
In reply to Reach>Talent:
> (In reply to kathrync)
> Does Netmeeting enable clipboard sharing, I used it ages ago but can't remember.

I don't know, I'm not sure I've ever needed to use that sort of function.
 MtnGeekUK 31 Aug 2010
 Milesy 31 Aug 2010
I use logmein free religiously
 newhey 31 Aug 2010
In reply to Rob Exile Ward:

Another vote for TeamViewer, easy to use and reliable
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