In reply to porridgefan:
The problem shown in the photo is related to wear, it is not a design defect or fault, simply wear.
The occurrence can be reduced by using a connector that has flat or round bar rather than the shaped version mentioned. Note that the manufacturer suggests the use of the Am’d connector (refer) to website to get an idea of the shape and style of connector. You could even watch the video that goes with it (if it is still on line).
Note it has been found that you may be better of using an offset D connector rather than a shaped (HMS / Pear) shaped connector, as this is less lightly to invert (rotate) whilst in operation. You will also get better braking (note the comment on the instructions #4 Compatibility).
The rollover (deformed material) can be removed with a fine file and some high count wet & dry and there is really no need to bin it yet.
With regards to the wire loop being stripped of its sheath (burnt), this happens if the rope moves over the cable suggesting an issue with the belaying method as this should not happen. I have seen this problem on other brands to. It could also initially have been caused by being pinched or cut accidentally leading to the breakup of the sheath, again, not a defect just the result of accidently damage.
Regards