In reply to tim000: I have tried BT many times over the years and its okay until you have a problem.
To list a few.
They removed my call forwarding and then told me that I never had it despite me having 15 years worth of bills for it and using it every night and weekend.
They transferred my service from my old office to my new one then started billing me for both, the disbute was on going for 9 months and they cut my service off multiple times for not paying for the old office.
When I moved offices they gave me a date when both phone and broadband would be transferred.
They were cut off in the old place on said date and the phone moved okay but the broadband took 2 weeks.
that is just a few problems that I have had with BT
On the flip side I have had BT at home for years and it has been faultless but I have never had need to ring their call center in India.