In reply to RobertKett:
I went to Cotswold to buy some Scarpa Activ SLs (thanks to recommendations from this forum) and they are great, but more importantly, the shop staff wouldn't let me leave until they were satisfied the boots were properly fitted. Very impressed, also learned a thing or two about boot fitting (and considering I have worked in an outdoor shop myself, that was a pleasant surprise) and maintenance. I'm also now receiving emails from cotswold to remind me to perform certain care functions to maintain the boots too, which actually are also quite handy.
So praise for the boots, and service specifically from Cotswold Outdoor (I'm told they sell other boots)