In reply to jon22:
I've met me and I'd agree that I am a really nice guy, after I've had my morning coffee anyway.
The trick to getting a good resole (apart from sending them here) is to send them in early, before the rand needs doing. Not that a re-rand will mean a bad job, just catching them early will be better.
That is more important on some shoes than other as the construction of the shoe makes a huge difference in how well they keep their shape - as a general rule Scarpas and Sportivas hold their shape well and can be quite worn and still come out well, 5.10s and Evolvs are much worse as they tend to go really floppy.
Oh, thanks for all the good feedback everyone, its keeping me busy!