UKC

Anyone else having problems logging into the app? I've just downloaded it and tried to sync it to my logbook, so I can be a real climbing dick down the pub ("Have I shown you my logbook recently?" "It's still your bloody round") but it keeps saying "An Unknown Error Occurred".

Is this me doing something wrong, a problem with the app, or have the lies in my logbook finally been revealed?

In reply to antmorgan1991:

Can you try and log a climb then go to Home > Help & Support > Email us and send an email with a brief description of the problem. This email will also send a log file from the app which helps us analyse what is going wrong.

Thanks

Alan

In reply to antmorgan1991:

Hey Ant, I've just tried logging in with the production version here and it all worked fine. We have been having a few issues with the server as it's been migrated, but it doesn't seem like this is one of those.

Can you send a support request from within the app so I can examine your log file? You can do this via:

Home -> Help and Support -> Email Us

Thanks.