In reply to Neil Williams:
>The best example of this is that hospitals *write* to GPs with details of treatments given. Write? Really? Where's the integrated IT workflow system that tracks treatment from start to finish? Why, for example, when referred to the hospital do I have to explain the problem again? Why does that doctor not already have a full electronic briefing of what's going on that he's read before he even presses the buzzer? It wastes a huge amount of time, it's costly, and it probably means that a less astute and aware patient will get things missed.
What you have to bear in mind is that the NHS is truly vast and grew out of a lot of independent organisations being brought together (rather than starting from one organisation that grew bigger). That doesn't just mean that there's a wide diversity of technology in use, but also the policies and the way healthcare is delivered varies substantially between areas, too. Plus you have a need to maintain historical continuity and clinical safety.
A lot of organisations that work within the NHS are not centrally controlled, either, (e.g. GP practices are independent businesses) and they buy their own IT solutions from the market - if you make sweeping changes they want to know who is going to pay for the changes they need to make to their own systems..
Staff wise you have a lot of people whose entire working life has been defined by their NHS work. They know how to use the systems and processes they have now, but some can be unenthusiastic about change, and others can be enthusiastic but just lacking recent experience of how things are done in modern IT. IT efficiency gains have a large potential for making people redundant, too, as the NHS uses some processes so archaic that it isn't just a case of a little retraining and changing role.
I worked as an IT architect on an NHS modernisation project for a short while (before leaving for 50% moral concerns at the amount of NHS money being wasted and 50% desire to just go and work on something of a scale where you could feel actual progress in your day to day job) and the challenges should not be underestimated.
Post edited at 08:13