In reply to Murderous_Crow:
> This car is not high-value (although I like it a lot); my concern is that the situation feels wrong. I asked for a full service, including for any advisory items to be noted. They picked up a few things, but not the state of the coolant. I'd verbally specified an oil change and 'all fluids'. Would it not be reasonable in such a major service / inspection to at least pull and inspect some of the coolant, and investigate any adverse appearance?
All garages I've dealt with have a laid down list of what a major service entails. This does vary between garages. That's the work they do unless specific additional work is requested and agreed.
I hear what your saying though, but it really depends on what they normally do, what you normally get them to do, and based on that what they interpreted what you were asking for. Verbal all fluids to them probably does not normally include three year old coolant, and so I would have expected to stress to them that that you wanted it changed. If they always changed the coolant on a "not high value" car I suspect that they would get endlist complaints!
All fluids is too loose a statement and I would expect to be interpreted as all appropriate fluids. Did they actually change the windscreen washing fluid, gearbox oil, differential oil, etc, etc? If not then did you expect them to? If they did but not the coolant, maybe you have a case to negotiate with them. Anyway, you should have got a detailed invoice and so it should have been obvious that the coolant was not changed.
As I said I would expect coolant to be checked, but not replaced unless you specifically asked for it to be. It is quite feasible they checked it and that there was no apparent problem at service, then 0 to 500 miles post service something went wrong.
I think you either need to discuss it further with them, probably once it is known what actually went wrong, and take it from there, or go for an independent inspection to "arbitrate". The later though could upset your relationship with them if it seems you are trying to blame them before all the facts are known.
Only you really know how clear you were to them on what you asked. As it's verbal, it's your word against theirs and will essentially default to what would an resasonable garage do it you asked for an all fluid service. Sorry, but IMO that would not be to change the coolant.