/ Alicante car hire

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alfmeister - on 03 Nov 2017
Hi All,
I'm going to the Costa Blanca for a week has anyone got any car hire recommendations or things to avoid ?

Thx
Tom Last - on 03 Nov 2017
In reply to alfmeister:

I've used Avis there twice, been fine. Don't get them to refill for you though, a right con that is.
jim jones on 03 Nov 2017
In reply to alfmeister:
Gold car is usually the cheapest, remember to take a ticket for the usual queue! Always return with a full tank.
Post edited at 22:40
Robert Durran - on 03 Nov 2017
In reply to alfmeister:

Don't touch Dickmanns. Criminals is not an overstating it. Read the reviews. I wish I had.
Fraser on 03 Nov 2017
In reply to Robert Durran:

Seconded, but my experience was in Valencia.
Robert Durran - on 03 Nov 2017
In reply to Fraser:

Did they refuse to repay your deposit? I eventually got mine back, but only after the hassle of getting Barclaycard onto them.
Trangia on 04 Nov 2017
In reply to jim jones:

> Gold car is usually the cheapest, remember to take a ticket for the usual queue! Always return with a full tank.

I wouldn't touch Goldcar with a barge pole! Had a terrible experience with them.
Pedro50 on 04 Nov 2017
In reply to Trangia:

Gold car was much improved this year on our Mallorca trip. I think they've been taken over or something.
Fraser on 04 Nov 2017
In reply to Robert Durran:

> Did they refuse to repay your deposit? I eventually got mine back, but only after the hassle of getting Barclaycard onto them.

Correct. Thread about it here:
https://www.ukclimbing.com/forums/t.php?t=665086&v=1#x8572165

I must be unlucky as I had a fairly similar experience with Enterprise in France last year too! That one was more problematic though as I ended up having to hire with a different company (Avis I think it was) Enterprise said they'd refund the difference when they didn't have a car available at Nice airport. Of course they tried not to - long story, much hassle etc etc, so I'll be avoiding Enterprise too in future!
will909 - on 04 Nov 2017
In reply to alfmeister:

Lara cars. Never had a problem with them and you don't have to pay extra for additional drivers.
Stoney Boy on 04 Nov 2017
Agree on Gold Car and not the only one who has had the same poor service with "hidden" extras.

Avoid.

Avis everytime for me.

Sealwife - on 04 Nov 2017
In reply to alfmeister:
Just back - we used OK rental cars and they were absolutely fine.

Friends we travelled with used Laracars and found them good too, although I couldn't get them to actually confirm a booking with me ( kept getting emails saying they'd do it "today" then nothing), so I gave up.
Rog Wilko on 04 Nov 2017
In reply to alfmeister:
People seem to have had bad experiences with any company you like to mention, including the costliest like Hertz. For some years now I've gone to Argus which is a trawling company that usually gives you 20 or more to choose from, with customer ratings attached to each one (for what that's worth). Seem to have done OK with several different ones, so maybe I've been lucky. I've formed the view that some countries are much worse for trying it on than others (please don't accuse me of racism).
I've also taken out separate excess insurance from Questor I think is the name. I've paid something like £20 to cover one booking or about £40 for a year's unlimited. That's a lot cheaper than what you'll be offered by the hire company
Post edited at 11:23
Stiga - on 04 Nov 2017
In reply to Rog Wilko:

Hi. I have used Centauro a couple og times. Have been very pleased. Have purchased car insurance through iCarhireinsurance. 45 pounds for a while year. As the rentalcar company wanted to charge over a hundred punds last trip (7 days), you will easily make your money back!
neilh - on 04 Nov 2017
In reply to Stiga:
Centauro get 10/10 from me
JCurrie - on 04 Nov 2017
In reply to alfmeister:

Lara cars.
Excellent customer service
DredStripe - on 04 Nov 2017
In reply to alfmeister:

We used: www.zestcarrental.com/, used to be economy car hire. Is pretty much a price comparison site for hire cars. they turned up centauro for us. decent price and service, and they missed/didn't charge us for the decent sized scratch we put down the side of the car.
climberchristy on 04 Nov 2017
In reply to alfmeister:

Avoid Goldcar like the plague. They were fine in Mallorca but in Alicante I had a terrible experience with them. Charged for damage I definitely did not do. Had to get credit card company to fight them. major hassle.
mike123 - on 05 Nov 2017
In reply to JCurrie:

Another vote for Lara car.
Ardverikie2 on 05 Nov 2017
In reply to climberchristy:
Same experience with Goldcar in bilbao. avoid!
Post edited at 13:07
timjones - on 05 Nov 2017
In reply to climberchristy:

> Avoid Goldcar like the plague. They were fine in Mallorca but in Alicante I had a terrible experience with them. Charged for damage I definitely did not do. Had to get credit card company to fight them. major hassle.

That can happen with any company, you always need to take great care checking the car over at pick up.

Independent excess cover is cheap and buys an awful lot of peace of mind.
riff156 - on 05 Nov 2017
In reply to alfmeister:

Whilst this subject is being discussed I'm off to Alicante at Christmas and have preliminary booked a car with a company called Do you Spain / Dickmans has anyone heard of them or used them? They seem good on paper, iv not had to pay any money, although after reading the threads and some reviews on trip advisor it does seem as though Lara cars is the best
All help appreciated
Steve
alfmeister - on 05 Nov 2017
In reply to alfmeister:

Thanks everyone for all the replies, some very useful advice, there always appears to be a few horror stories involved with car hire.
I think I'll try a comparison site and try to avoid some of those mentioned above, also looks like independent insurance is the way to go.
Heike - on 05 Nov 2017
In reply to riff156:
Sorry, couple of year Dickmans was a nightmare at xmas. Our friend got a duffer of a car (a) it was the wrong size and b) the battery didn't work properly and they were a pain to help him get repair/ a car that worked, in addition both him and us got 1110 Euros blocked off the credit card (which can be usual) but they just didn't get it back to us. We had to phone about 5 times or even more before there was any movement, I think it was mid-February before we got the money back....I would go with another company if possible.

Drivalia has been reasonable the last time. But you need to be wary with any of them...
Post edited at 23:17
Robert Durran - on 06 Nov 2017
In reply to alfmeister:

> I think I'll try a comparison site and try to avoid some of those mentioned above, also looks like independent insurance is the way to go.

if you book through Holiday Autos (comparison site) you get offered zero excess insurance from Axa when you book the car, so hassle free. I recently paid about £3 per day.

BruceM - on 06 Nov 2017
In reply to alfmeister:

Europcar is always brilliant, and we always buy the full (expensive) insurance from them -- then it does not matter at all what goes wrong. In the past, other vehicles have knocked wing mirrors off us and Europcar barely flinch because everything is covered anyway. External excess insurance is way cheaper, but then you will have to be much more careful with checkout/check-in as others say.
Ardverikie2 on 06 Nov 2017
In reply to Robert Durran:

We found , when Goldc%^& pulled their scam, that our excess insurance didn't cover damage to the interior.
If this is true for you then you need to check that on pick-up as well.

The trick seems to be to remove some of the screws holding the trim so that a hard-pull , if you know exactly where to do it,
can produce apparent damage while "inspecting" the car on return.
I'm not sure how you could spot that. on pick-up though.
hms - on 06 Nov 2017
In reply to Stiga:

I had a dreadful experience with Centauro. Never had such a rude and persistent hard sell on their own insurance even though I could prove I had my own. Because I hadn't taken out theirs they then demanded I brought the car back earlier than on the contract so it could be checked in more detail. This involved crawling over it with high power torches until they inevitably claimed to spot something wrong which they proceeded to pluck a range figure out of the air for. My free-standing insurance paid me back without a quibble so I wasn't out of pocket, but it was a thoroughly nasty experience. Weasels.
nutme - on 06 Nov 2017
Another vote for Lara cars. Rented couple of times. Was always good. Once had a puncture and returned car with spare on - wasn't even asked a question.

Last time I have rented from Drivalia Cars because Lara didn't had cars for my dates. Was good experience as well.
climberchristy on 06 Nov 2017
In reply to timjones:

What sort of fool are you taking me for by suggesting I need to 'take great care checking the car over at pick up'?

I did check car at pick up. It was perfect. It was also perfect when i returned it. I asked for it to be properly checked back in. I was told no one was available to do so thus I should just leave keys. Told I'd have to wait an hour. Complained to 3 staff. All said same. All said that if there was no damage there would be no problem. In end I just had to leave the car as I could not risk missing flight home. Then few days later I get charged for damage. They even had dodgy blurry photos as evidence of the supposed damage I know I didn't do.

So, I say again... Goldcar Alicante are appalling. Don't touch them.

If you think its a one off try looking here


http://goldcarcomplaints.com


Bulls Crack - on 06 Nov 2017
In reply to alfmeister:

Juts used Drivalia for a trip to Catlunya. No hassle, friendly and good rates
afshapes - on 06 Nov 2017
In reply to alfmeister:

Used gold car on our last trip. I wasn't impressed. Rude on the desk. Charging things that weren't quoted online. Took photos of every square inch of the car before leaving. We didn't have much in the way of problems returning it though.
Record go .... used these guys before. Thought we had aquired some damage and went through the process of taking money of us. During the flight home they had left a message saying the damage was already there but they had forgotten to note it and they had refunded the money. Very honest.
Give your self loads of time to check it in.
Also take those stickers off the car before leaving the airport when you pick it up.
thommi - on 07 Nov 2017
In reply to alfmeister:

Giner in Benissa. Absolutely brilliant. They'll have the car to you at alicante. They really are good. Family run, understanding etc. Wouldn't use anyone else now when we go over to Benichembla.
MTL on 12 Nov 2017
In reply to alfmeister:

I'd avoid Centuaro (had a good experience with them before but a very bad experience from Alicante this time with extra charges - I think sometimes it is just luck with who exactly is serving you with some companies). Back to Laracars again next time!
Trangia on 13 Nov 2017
In reply to riff156:

> Whilst this subject is being discussed I'm off to Alicante at Christmas and have preliminary booked a car with a company called Do you Spain / Dickmans has anyone heard of them or used them? They seem good on paper, iv not had to pay any money, although after reading the threads and some reviews on trip advisor it does seem as though Lara cars is the best

> All help appreciated

> Steve

Yes, have used them in the past quite a lot. They aren't actually a Car Hire company but an agency who place business with various car hire companies. They were always quite cheap, but you have no control over which company they choose, which may include firms like Gold Car. You actually do the paperwork etc with the hire company on arrival at the airport, so be careful with all the usual precautions mentioned in this thread.

Also you will notice that they have removed their telephone number, email and physical address from their website which makes it impossible to contact them with any query other than those listed in their FAQ.

This caused a group of us going to Spain just a few weeks ago a lot of trouble when we got caught up in the Monarch collapse. We just couldn't contact them concerning refunds, insurance etc.

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