In reply to Tony Jones:
> I'm told that nothing was said this morning at the time the car was returned but that they called her ten minutes after she had left.
That's interesting, I have never hired a car but I have had vans and small truck's and in every case the same format has been followed.
On collection myself and the person handing it over do a damage check and any damage is documented.
I keep a copy and they keep a copy.
When the van is returned the 2 slips go back together, we both walk round the vehicle and the company rep signs the sheets to say the van was returned in the same condition as it went out.
If they signed the sheet to say it was okay then they must have damaged the tyres when they drive it round the back.
The first time I hired a van I missed a chunk of rubber missing from a tyre for a hour or so, when I noticed it I rang them and their answer was that I must have done it because I had signed for the condition. It was raining and early morning in winter and still dark.
So rather than go replace it at my cost as instructed I left it and when they came to collect it at the end of the hire period it just happened to be parked next to a high kerb with the damage at the bottom obscured from view.
The collection guy signed the van off as okay and I never heard anything back but I had my copy of the slip saying it was okay just in case.