In reply to Dave the Rave:
> How often does she wear and wax them? Where does she store them? If they’re stored in a dry climate the leather will shrink.
> I used to have a pair of Scarpa Trionic Sls that used to blister my heels. I soaked them in boiling water and smashes the heel cup with the ball section of a hammer over a vice. Those boots lasted me 20 years with no further problems except 3 resoles.
After that sort of treatment they were probably too terrified to give you any more problems.
I imagine she's the sort that looks after her kit properly. Should see her tomorrow so I'll ask.
Edit: personally I don't use anything but HS12 cream on leather. Brilliant stuff used sparingly.
Post edited at 23:13