UKC

Your Rockfax/UK account is inactive. Visit the Ro

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 scottdurrant 10 Oct 2020

I update my subscription the other day and I'm still getting this message when I try to download crags on the app. Any ideas how to resolve this? 

Your Rockfax/UK account is inactive. Visit the Rockfax website to activate your account.

If I check my subscription on rockfax it says it's active. I've tried deleting and downloading the app again and I also tried it on another phone and still no joy. 

In reply to scottdurrant:

Hi scott. 

Are you logged in? You can do this under Settings -> My Account? That popup should also prompt you to log in.

Cheers, 

Martin

OP scottdurrant 10 Oct 2020
In reply to Martin McKenna - Rockfax:

Hi Martin,

Yes I was logged in, I have just done so again and working now cheers

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