In reply to Exile:
I have always found LSR to be very helpful and friendly and approachable. I mainly use them for resoling hiking boots, which I'm happy with (only had one unsatisfactory resoling in approx 20 years). I usually drop my gear off and pick it up (can usually find a reason to pass Burnley, but not of late, obvs). I get waterproof jacket washed and reproofed occasionally: washing is a good idea, and reproofing improves the beading. But after the second or third wash/reproof, the beading doesn't last as long, which I put down to the material of the jacket and not to LSR's abilities. And I've tried DIY and made a mess of an expensive jacket.