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Moon Climbing - Order Processing and Customer Service Administrator
6 Months Fixed Term Contract - 15 to 20 hours per week TBC by mutual arrangement.
Moon Climbing is looking for a well-informed and articulate team player to join their small and friendly team. Working from home for the most part, you will be self-motivated and professional, with a good standard of written English and keen attention to detail. Knowledge of Magento and Microsoft Business Central is desirable but not essential.
Main Duties and Responsibilities
- Processing of orders including returns using Magento and Microsoft Business Central.
- Dealing with email enquiries promptly and professionally.
- Resolving customer issues
- Answering general enquiries such as stock, sizing, price, availability etc
- Handling warranty cases
- Maintaining accurate financial records for the business, such as invoice processing
- Liaising with third parties, including warehouses, shipping agencies and suppliers
- Participating in and contributing to regular team meetings
Essential Requirements
- Articulate with excellent written and oral skills
- Efficient time management
- Mature work ethos
- Self-motivated and demonstrating initiative in problem solving.
- IT literate including good knowledge of Excel spreadsheets
- Willingness to learn
- Extremely organised with a high attention to detail
- Patience and an empathy with customers’ needs
- Flexibility
Desirable Requirements
- Previous experience in a similar role.
- Ideally the candidate would have a good knowledge of all things climbing related.
- Experience of working with Microsoft Navision/Business Central and Magento
This role is home-based, with all training and regular team meetings taking place in Sheffield.
Applications should be made by sending a CV and covering letter to orders@moonclimbing.com
Because of the large number applications we receive for vacancies we are unfortunately only able to respond to candidates that we wish to talk to.
The closing date for applications is 15th December 2021.
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