In reply to Nick Budup:
The Rockface is really having bad press of late. Almost every thread started complains about either the ridiculously high entry cost, the amenities, or the biggest problem seems to be the staff.
I prefer to climb at Aston Uni these days as it is a good wall to train at and the people who visit it on a regular basis seem to be genuine. Nobody tries to show off and appear better than anyone else, people usually chat and help each other out with problems, and it's fairly priced.
I personally have never had a problem with the staff at The Rockface, but then again they seem to change with alarming regularity these days. The few regular oldie staff members are quite pleasant once you get talking to them.
Remember that the staff can only work with the facilities they have been given and the budget they have, which Duncan seems to have kept to an all time low. If we are all honest the main gripe that we all have is that the place cost too much to visit and we never see any improvements in the place that justifies the continued price rise. I am putting off going at the moment because I don't want to be stung the £12.50 entry (+subs) but if the McGregors lowered the entry price to £4 and abolished the annual subs then we would propbably all be raving about how good value it is.
If 'Staff Member' was one of my employees then he would be marching out the door right now. If he is indeed genuine then there is no excuse for calling your customers 'tw*ts', whether you agree or not and i'm sure the management will have a word to say if they see this thread. It's a shame that Duncan does not log in and read these threads, mabe he could give us some answers to these questions and tell us why 'Europe's Supposed Premier Wall' costs so much to use!
In any case, as has already been said, there is no alternative at the moment. The new wall has been put back several months and won't open until the end of 2004 so it looks like everone will have to either put up or shut up till then!!!