In reply to Goucho:
Just wondering if you received a reply to your previous Arcteryx rant/note. It would be disappointing if you hadn't:
> Bearing in mind the very high premuim pricing of Arcteryx gear, not only should the gear be of the highest quality, it should be backed up by the highest quality customer service.
> Unfortunately, Arcteryx is now run by accountants and marketing consultants, and both quality and customer service seems to be suffering.
> My Alpha SV suffered a broken zip, and delaminating after only 12 month's. After several frustrating phone calls and emails, I was getting nowhere, so as life is short, I just put it in a bag and sent it back to them with note inside saying :-
> "Your gear is overpriced shite, and your customer service is crap. Therefore please shove this jacket where the sun doesn't shine, and I'll stick with Mountain Equipment and Mountain Hardware for all my future needs".
> A tad petulant yes, but also very satisfying