The Business: The Font is a new London-based indoor climbing proposition with its first site opening in Earlsfield (SW18) in Q1 2021.

Our Mission: Urban bouldering destinations that provide inspiring spaces for the climbing community to climb, train and connect.

Our Customer Service Values: Fundamentally, we aim to provide urban climbing destinations that our customers never want to leave by living and breathing our core service values:

• Friendly: Offering a warm welcome to every customer.
• Fun: Never taking ourselves too seriously.
• Inclusive: Treating everyone fairly and equally.

Role: Centre Manager

Reporting to: Managing Director

Salary: £26,000 - £32,000 dependent on experience

The Role: As our first centre manager, you will be responsible for helping to shape and deliver the operating model for our first site, then take accountability for ongoing centre management as well as 'rolling up your sleeves' to support the team across our front desk and café. Plus, we have an ambitious growth plan that will provide significant opportunities for career progression.

Responsibilities: As centre manager, you will have one main goal – Deliver exceptional customer experiences. We'd expect this to include responsibilities for:

• Day to day customer service across all areas (reception, café, climbing and fitness).
• Management and improvement of centre operating procedures.
• Staff and customer health & safety.
• Staff recruitment, onboarding, scheduling and professional development.
• Use of visitor & member management software.
• Route setting scheduling.
• Monthly reporting.

Essential Skills:

• Commercially minded
• Customer focused
• Experience working in the leisure industry in a supervisory role

Desirable Skills:

• Good knowledge of climbing best practice and current industry standards
• H&S qualifications
• Relevant climbing coaching qualifications

Benefits:

• Free climbing and use of fitness facilities & classes
• Café discount
• Discounts with our brand partners

Application Process: Please submit a CV and covering email to joey@the-font.co.uk

Timeline:

• Applications close: 6th November
• Interviews complete: 13th November
• Offers made: 20th November
• Starting date: ASAP following offer