Apparantly venture sport have bought gear zone and are trying to keep the gear zone website going. As they are really one company, this is of little help and a smokescreen to get them out of paying suppliers for stock, which, apparantly, they havn't done in some cases. Avoid at all costs, is my advice.
This website based company needs closing down NOW.
I ordered a tent for £161.99 back in early June. Was told it was out of stock but they still took my money from my account. Now over 3 months on and despite numerous emails and phone calls to them I have never received a reply and worse still no refund. AVOID. YOU WILL BE RIPPED OFF !
Don't use them. Still waiting for a tent months after ordering, despite saying "in stock". Eventually cancelled order but they still have my money and I can't get a reply from them to get it back. STAY WELL CLEAR. Whole process now 3 months.
I also ordered a small item from Gear-Zone and after almost 2 weeks and 3 emails later no item and no reply to my emails. I used the number handily supplied above and called them. They said that item was delayed as it had to come direct from manufacturer and hadn't I received the email to say this was what had happened. Nope I didn't. To be fair they offered a slightly more expensive similar item at the same price, but it was going to arrive too late for me to use so I cancelled the order. Found another website selling same item for less with less postage and they were going to send it out immediately.
I think from now on, I'd check that there is actually a number listed on a website so that you can contact the company if you have any queries. I wouldn't trust a website that doesn't list a phone number - kinda makes you wonder why.
AVOID this website - identical experience to above; a North Face jacket that did not appear after a month, customer service stalls you and makes up excuses.
Do not use this site to buy equipment. I ordered a jacket over a month and a half ago and still have not received it. When I rang them a week ago, they said that it should be with me 'soon'. Now they have taken their contact phone number off the website. They also do not reply to emails through their contacts page.
DO NOT TRUST THEM, as there are plenty of other reputable shops to spend your hard earned cash!