Customer Service Administrator - Equip Outdoor Technologies

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Customer Service Administrator

Equip Outdoor Technologies Ltd based in Alfreton, Derbyshire specialise in the design and marketing of technical outdoor equipment. Our experienced and enthusiastic team develop innovative designs, manufactured to the highest standard and brought to market throughout the world.

Due to continued expansion, we are now looking for an additional Customer Service Administrator, to work alongside our existing and highly experienced team. Reporting to the Customer Service Manager you will bring enthusiasm and knowledge to contribute to the continued growth and success of the organisation. The ideal candidate will share a strong interest in our products and the outdoor industry. The key responsibilities are as follows:

Key responsibilities:

• To deliver excellent levels of retail customer contact by telephone and email on warranty and return issues
• Administer product returns (exchange, repair, refund)
• Liaison between customers and the factory regarding repairs
• To competently handle consumer calls and emails on all questions regarding the Rab product range and deliver product advice
• Processing invoices and credits on our Navision system.
• To ensure that service standards are exceptional at all times
• Booking in returns on our CRM database


• Experience of using Microsoft Office (Word, Excel, Outlook)
• Be customer focused
• A confident telephone manner along with excellent communication skills
• A passion for the outdoors
• Team commitment
• The ability to work under pressure in a fast-paced environment to tight deadlines, with the ability to handle multiple projects and priorities.

Experience & Qualifications:

• Previous experience in a similar Customer Service/Retail position or working with outdoor equipment/products is essential

Applicants should apply by sending a CV and covering letter to Donna Evans, Human Resources Officer. Email

The closing date for applications is Monday 15th October 2012

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