As a duty manager with Indirock you'll never see a dull moment. Overseeing the day-to-day running of our facility, you'll be customer-focused, commercially minded and full of ideas to evolve Indirock whilst managing our friendly, passionate team.
Ideally, you already have experience working in a climbing or bouldering wall and you can turn your hand to anything from membership software to stock management, health and safety checks to team building. You'll enjoy taking strategic oversight while dipping into all areas of the business and focusing on the detail when necessary.
The main focus of your role is on our customers. You will be curious and enjoy learning from them, being proactive in seeking their feedback and implementing changes as a result.
You'll be self-motivated, confident and methodical when dealing with issues as they arise, delegating wherever appropriate.
Ensuring a welcoming, unintimidating atmosphere is created at Indirock, encouraging climbers of all abilities to feel part of the community
Running reception and checking customers in
Effective stock management and oversight of profit margins
Climbing instruction and coaching when necessary (training provided)
Keyholding, including opening and closing the premises
Cash handling and banking
Managing staff and rotas
Ensuring climbing instructors are scheduled and briefed
Enabling route setting to run smoothly with our head route setter
Managing and implementing Health and Safety policies, including Risk Assessments
passionate about creating opportunities for people to come together, building a community at Indirock
entrepreneurial in the way you approach your work
calm, able to prioritise your workload and be self-sufficient
able to build strong relationships with existing customers and first-time climbers alike, to keep our customers passionate about Indirock
a good listener
excellent at timekeeping
someone who loves creating a great work culture with plenty of fun
Experience and qualifications:
Relevant industry experience
Experience managing a team
Familiar and confident on computers, spreadsheets and CRM software
Nice to have:
Climbing Wall Award (training towards this provided if necessary)
Knowledge and experience of using staff rota software
Up to date experience of safeguarding processes and procedures for children and adults at risk
Disclosure & Barring Service (DBS) check to work with children & vulnerable adults (we can arrange)
First Aider qualification (we can arrange)
Supervisory Health, Safety & Hygiene Certificate (we can arrange)
Free climbing for you at any time while working with us
Discounts on climbing gear and equipment through our suppliers
A flexible workweek
Management training including route setting and climbing coaching qualifications
Company sick pay
Company pension contributions
Hours and pay:
This role is for 40 hours/week on a starting salary of £24,000 (plus National Insurance and pension contributions).
The hours in this role are flexible but will involve weekend and evening work.
Please write to email@example.com with your CV and a short covering letter, video or voice-note giving your answer to the following:
"What do you think we should focus on in the first three months of opening Indirock, to have the best chance of success?"
Application deadline Thursday 30th September 2021.