Facewest Customer Services / Marketing Assistant

Premier Post: Job at Facewest. Marketing & Customer Services, 12 kbFacewest are an online outdoor sports company. We specialise in skiing, climbing and adventure racing kit.

An opportunity has arisen for a creative, positive and self-driven individual. The successful candidate will be responsible for customer service and marketing tasks so the ability to juggle multiple priorities whilst meeting deadlines is essential.

It is envisaged that the role will be 60% marketing and 40% customer services.

Reporting directly to the directors, we are looking for somebody who is confident in their own ability and not afraid to pitch ideas and contribute to management.

Responsibilities will include:


Operate our content management system to add / edit new products.
Responsibility for PPC, Product data feeds and marketing newsletters.
Maintain databases and utilize reporting systems.
Maintain Facebook, Blog and Twitter pages.
Discussion with management and brands to come up with initiatives for advertising and promotions.

Customer Services:

Answer customer enquires via phone or email.
Deal with various customer service issues.
Assist in the day to day sales operation.
Assist in other areas to cover leave.

Required Attributes:

To be successful in this position you'll need to have a minimum of one years experience in a marketing or customer service role, or be a recent graduate with marketing experience.

Excellent communication skills, both verbal and written, are crucial.

The successful candidate will be required to work unsupervised for long periods of time, so initiative and the ability to project manage are absolutely essential.

PC literacy, including Microsoft Excel.

Desirable Attributes:

Basic knowledge of HTML / CSS / JavaScript would be a benefit, but is not essential.

Existing professional or personal knowledge of the outdoor sports market is not essential but highly desirable.

Working hours are Monday – Friday 9-5.
Location: Guiseley, West Yorkshire.
Salary range is £15-19k depending on skills and experience.

Candidates wishing to apply should send a CV with covering letter to

Application deadline is September 10th

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