General Manager Jobs

© substationbrixton

We’re looking for a passionate and motivated individual to take the reins of our flagship centre in Brixton, South London.

The sense of community we have found in Brixton has been incredible and a major part of the role will focus on building on this already fantastic relationship with our loyal following.

Substation is far from just a climbing wall; we are a holistic lifestyle facility. In Substation you’ll find:

  • state-of-the-art fitness and yoga studio
  • treatment room
  • class leading bouldering wall
  • strength and conditioning, and cardio gym
  • café serving freshly prepared food and drinks
  • workspace with super-fast Wi-Fi

very soon we will be opening our brand-new dedicated kids area, The Wild, focusing on “the great indoors”

In fact, at Substation, you can work from the café, see an osteopath/physio, do a fitness class and go bouldering all in one day, hence that varied aspect of the role.

The role and responsibilities

  • Overseeing the daily operations of the bouldering wall, including staffing, customer service, and facility maintenance.
  • Creating and maintaining an efficient rota
  • Developing retail targets and ensuring they are met
  • Upkeeping excellent customer relations and service
  • Responding to customer inquiries and resolve any customer service issues
  • Maintaining a strong and enthusiastic spirit within the team
  • Ensuring the safe and efficient operation of the bouldering wall, including enforcing safety rules and managing maintenance and repairs of equipment and facilities
  • Fostering positive relationships with local climbing organizations, suppliers, and businesses.
  • Building on existing community relationships
  • Working in unison with marketing team

What we’re looking for in a candidate:

  • “Can do” attitude
  • Management experience in a leisure and/or hospitality environment
  • Excellent leadership, communication, and interpersonal skills
  • Ability to work flexible hours, including evenings and weekends
  • Good I.T literacy (excel/word/google etc.)
  • A passion for promoting positive lifestyle choices within a community
  • Keen eye for detail
  • Outstanding organisational skills

Substation Life

  • Private Healthcare Package for all full-time employees
  • All staff receive at least the London living wage
  • Huge emphasis on staff wellbeing and progression
  • Warm and welcoming environment
  • 29 days annual leave, increasing by one day for every year worked (up to a max of 5)
  • Scope to specialise in areas of personal expertise

The job is full-time (40 hours per week) with a salary of £40k - £50k, depending on experience.

If this sounds interesting, please send your cv to

Closing Date: 26th September
Salary: £40,000 - £50,000

For more information Apply Here

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