In reply to jamiemcp:
Nothing major... just ignored an inital complaint then when asked again, promised a follow-up but didn't deliver. Other gear companies I've dealt with have been more responsive, and I figured that if Arcteryx is going to position itself as a premium company but then fail to deliver on service, I would instead see it as an overpriced company.
Sure, they make quality stuff, but so do half dozen other manufacturers. I'll stick to the ones that bother to respond to their customers.