UKC

Petzl Charlet Sarken recall document 19.09.07

Recent user experience has shown that the front points of Petzl Charlet SARKEN crampons are susceptible to premature wear following heavy use.
This may result in cracking of the metal near the front points, followed by possible breakage if use continues.

Petzl Charlet has ceased production and stopped sales of these crampons.

Petzl Charlet is recalling all SARKEN crampon models because they feel that the potential lifetime of the crampons should be longer than user experience has demonstrated.

To the retailer:

Please quarantine all present stock; please ensure the boxes contain pairs of matched bindings if they have been on separated display.
End users have been requested to return their Sarken crampons to the original purchase retailer so at some stage you may have ‘used’ models to return or be collected.

Retailer information:

How to return the product and what actions will be taken:
The crampons should be accompanied with a returns note (as per the regular Lyon terms & conditions) to;

PC Recall
Lyon Customer Services
Tebay
Penrith
Cumbria
CA10 3SS

For you as a retailer there are two types of return, shop stock and customer returns.

Shop (unused) Stock, this should be returned as soon as possible for credit. Please note;

The crampons must be accompanied by a returns note.

All returned crampons will be credited at the invoiced price.

All crampons should be complete & in matched pairs.

Postal charges will be covered with the credit.

Collection of more than 2 pairs can be arranged by contacting Lyon Customer Services.

Used (Consumer Returns) Stock, this should be returned on a case by case basis with a returns note explaining what is required to cover the action you have taken with the end user, the potential corrective action choices that are possible are as follows:

Replacement with a Vasak crampon including a Petzl e+lite to bridge the gap between the Sarken and Vasak price.
Or

Replacement with the M10 including one pair of M10 Anti-snow.
Or

Replacement with the Dartwin
Or

Credit at the invoiced trade price.

We fully realise that not all retailers will have stock of the above crampon options or of Petzl e+lites, please do try to assist consumers with a replacement, should you need to obtain stock before a return please contact the Lyon Customer Service team by e-mail customer.services@lyon.co.uk or telephone 015396 226260.
for reference, to check available stock and any other information.

NB. This recall applies to Sarken crampons only,
There is no problem with any other Petzl Charlet crampon, currently on the market (Vasak, Irvis, M10, Dart and Dartwin).


To the climber:

Petzl Charlet has recalled the Sarken crampon with all binding options.

Reason:

Recent user experience has shown that the front points of SARKEN crampons are susceptible to premature wear following heavy use.

This may result in cracking of the metal near the front points, followed by possible breakage if use continues.

Petzl Charlet has ceased production and stopped sales of these crampons.

Petzl Charlet is recalling all SARKEN crampon models because they feel that the potential lifetime of the crampons should be longer than user experience has demonstrated.

NB. This recall applies to Sarken crampons only,
There is no problem with any other Petzl Charlet crampon, currently on the market. (Vasak, Irvis, M10, Dart and Dartwin)

Action by the climber:

Please check and identify your Petzl Charlet crampons.

The binding webbing strap has a Petzl Charlet plastic tag sewn proud of the webbing.

The crampons have the name ‘Sarken’ impressed into the forefoot front bar. You may need to remove the front anti-snow plate to check.

The metal parts colour is orange or for recent production black; the anti-snow parts are orange.

Please return the crampons to the original purchase retailer, they may offer an alternative model, the options available to you via the retailer are:

Replacement with a Vasak crampon including a Petzl e+lite to bridge the gap between the Sarken and Vasak price.
Or

Replacement with the M10 including one pair of M10 Anti-snow.
Or

Replacement with the Dartwin
Or

Credit note or refund with retailer agreement.

We fully realise that not all retailers will have stock of the above crampon options or of Petzl e+lites, please inform the retailer and allow time for them to obtain replacement product, should you need any other information please contact the Lyon Customer Service team by e-mail customer.services@lyon.co.uk or telephone 015396 226260.

Draft 19.09.07 approved by: Lyon Equipment Ltd. Directors

Head Office
Lyon Equipment
Rise Hill Mill
Dent
Sedbergh
Cumbria LA10 5QL
UK

http://www.lyon.co.uk/